Terms and Conditions of Sale
Empower Flight and Empower Crew Courses
Last updated: 21st May 2026
These Terms and Conditions apply to the purchase of courses, training services, workshops, online learning, in-person training, coaching, consultancy training and related services supplied under the Empower Flight and Empower Crew brands.
Please read these Terms carefully before making a booking or payment. By purchasing a course, you are accepting, and agree to be bound by these Terms.
1. Who we are
The courses are supplied by:
EmPower Flight Ltd and EmPower Crew Ltd
Trading as: Empower Flight and Empower Crew
Company number: EmPower Flight: 15906621 EmPower Crew: 16753153
Registered office: 338 Holdenhurst Road, Bournemouth, BH8 8BT
Email: he***@***********ht.aero
Website: empowerflight.aero
In these Terms, “we”, “us” and “our” mean the company named above. “You” means the person purchasing or attending a course.
2. These Terms apply to both consumers and business customers
You may purchase a course either as:
a. a consumer, meaning an individual buying mainly for personal purposes and not wholly or mainly for business, trade or professional purposes; or
b. a business customer, meaning a company, organisation, sole trader or individual buying mainly for business, professional or trade purposes.
Some legal rights apply only to consumers. Where a section applies only to consumers or only to business customers, this is stated clearly.
Nothing in these Terms affects your statutory rights.
3. Course information
Before you book, we will provide information about the course, which will include:
a. the course title and description;
b. whether the course is online, in-person or blended;
c. the course date, time and expected duration;
d. the location or online access method;
e. the course fee and any taxes;
f. what is included in the course fee;
g. any prerequisites, eligibility requirements or recommended prior knowledge;
h. any equipment, documents, identification, software or internet access you may need;
i. whether any certificate, attendance record or assessment is included; and
j. any important limitations, exclusions or safety requirements.
You are responsible for checking that the course is suitable for your needs before booking. If you are unsure, please contact us before purchasing.
4. Booking and contract formation
Your booking is an offer to purchase a course from us.
A contract is formed when we confirm your booking or accept your payment, whichever happens first.
We may refuse a booking if:
a. the course is full;
b. the course is no longer available;
c. the price or description was incorrect because of an obvious error;
d. you do not meet required prerequisites;
e. we reasonably believe the booking has been made fraudulently or unlawfully; or
f. we are unable to accept the booking for another reasonable reason.
If we cannot accept your booking after payment has been taken, we will refund you.
5. Prices and payment
Course prices are shown before you complete your purchase.
Unless otherwise stated, prices are in pounds sterling and include VAT where applicable.
Payment must be made using the payment methods shown at checkout. We may use third-party payment providers, including Stripe, to process payments securely.
We do not store full card details ourselves.
We are not able to provide any form of payment plan.
6. Your responsibility to provide accurate information
You must provide accurate and complete information when booking, including your name, contact details and any information reasonably needed for course delivery, safety, eligibility, certification or administration.
You must tell us promptly if your information changes.
We are not responsible for missed communications, your inability to attend a course, your inability to access a course, incorrect certificates or other issues caused by inaccurate information supplied by you.
7. Consumer cancellation rights: 14-day cooling-off period
This section applies to consumers only.
If you buy a course online, by phone or otherwise at a distance, you usually have a legal right to cancel within 14 days without giving a reason. For service contracts, the 14-day period normally starts the day after the contract is made. UK guidance confirms that distance contracts must provide consumers with clear cancellation information and, where the right applies, a 14-day cooling-off period. (GOV.UK)
To cancel, you must tell us clearly that you wish to cancel. You may do this by email using the contact details above. You do not have to use any particular wording, but you may use the model cancellation form at the end of these Terms.
8. Starting a course during the 14-day cancellation period
If you ask us to start providing a course, or we give you access to course materials during the 14-day cancellation period, you acknowledge that:
a. we may begin providing the service before the cancellation period has ended; and
b. if you later cancel within the 14-day period, we may charge you a proportionate amount for the services already provided up to the point when you told us you wished to cancel.
Where the course has been fully performed during the 14-day cancellation period, and you expressly requested that we begin during that period, you may lose the right to cancel once the service has been fully performed.
If the course includes digital content not supplied on a tangible medium, such as downloadable materials, online modules, recordings or digital resources, different cancellation rules may apply once you have expressly agreed to immediate access and acknowledged that this may affect your right to cancel.
We will make any such consent clear at the time of purchase where applicable.
9. Refunds following consumer cancellation
If you cancel within the 14-day cooling-off period and are entitled to a refund, we will refund you without undue delay and normally within 14 days of the day we receive your cancellation notice.
We will usually refund you using the same payment method you used to pay, unless we agree otherwise.
We may deduct a reasonable and proportionate amount for services already provided if you commenced and then subsequently cancelled the course during the cancellation period.
10. Cancellation outside the 14-day cooling-off period
This section applies unless a different cancellation policy is stated clearly on the course booking page.
If you cancel after the 14-day cooling-off period has ended:
a. more than 14 days before the course start date: we may offer a refund, less any reasonable administration costs and any costs already incurred;
b. 7 to 14 days before the course start date: we may offer a transfer to another available course date, subject to availability;
c. less than 7 days before the course start date: fees are normally non-refundable, although we may allow a substitute attendee or transfer at our discretion.
We will always consider exceptional circumstances fairly and reasonably.
This section does not affect any legal rights you may have if we are at fault, if the course is not provided with reasonable care and skill, or if the course is materially different from what was advertised.
11. Business customer cancellations
For business customers, the statutory 14-day consumer cooling-off period does not apply.
Unless otherwise agreed in writing or stated on the course booking page:
a. business bookings cancelled more than 14 days before the course start date may be refunded or transferred at our discretion;
b. business bookings cancelled 7 to 14 days before the course start date may be transferred to a later available course date at our discretion;
c. business bookings cancelled less than 7 days before the course start date are normally non-refundable; and
d. substitute attendees may be accepted where they meet any course prerequisites and we are notified in advance.
12. If we cancel or change a course
We may need to cancel, postpone or change a course for reasons such as trainer illness, low attendee numbers, safety concerns, operational disruption, technical failure, severe weather, venue issues or events outside of our reasonable control.
If we cancel a course, we will offer you one or more of the following:
a. a full refund;
b. transfer to another suitable course date; or
c. credit against another course.
If we make a significant change to the course date, location, delivery method or core content, and the change is not acceptable to you, you may request a refund.
We are not responsible for travel, accommodation, subsistence, loss of earnings or other indirect costs incurred by you, unless we have agreed this in writing or the law requires otherwise.
13. Course transfers and substitute attendees
We may allow you to transfer to another course date or nominate a substitute attendee, subject to:
a. availability;
b. meeting any applicable course prerequisites;
c. reasonable notice;
d. payment of any price difference; and
e. any reasonable administration costs.
We may refuse a substitute attendee if they do not meet eligibility, safety, regulatory or course requirements.
14. Attendance and conduct
You must behave respectfully and professionally towards trainers, staff, other learners and venue personnel.
We may remove you from a course without refund if you:
a. behave abusively, unlawfully, unsafely or disruptively;
b. harass, discriminate against or threaten others;
c. fail to follow reasonable safety, safeguarding or operational instructions;
d. attend under the influence of alcohol or drugs;
e. record sessions without permission; or
f. otherwise act in a way that may harm people, safety, learning, confidentiality or our reputation.
Where appropriate, we may first give a warning, but we are not required to do so where the issue is serious.
15. Health, safety and fitness to participate
Our courses involve aviation-related, safety-related, operational or human factors content. You must tell us in advance if you have any condition, requirement or limitation that may affect your safe participation or require reasonable adjustments.
You must follow all safety instructions given by us, our trainers, the venue or any relevant third party.
We may refuse participation if we reasonably believe that participation would create a safety risk for you or others.
16. Reasonable adjustments and accessibility
We aim to make our courses accessible where reasonably possible.
If you need adjustments because of a disability, medical condition, learning need or other requirement, please contact us as early as possible before the course.
We will consider reasonable adjustments fairly, but some adjustments may depend on the course format, venue, safety requirements, technology or available notice.
17. Course content and educational purpose
Our courses are intended for training, education, professional development and personal development. Our Airline Pilot Standard Multi-Crew Cooporation and Cabin Crew Attestation courses are regulated by the United Kingdom Civil Aviation Authority.
Unless expressly stated in writing, purchasing or completing a course does not guarantee:
a. employment;
b. selection for an aviation role;
c. admission to a training programme;
d. successful completion of third-party assessments;
e. issue of a regulated licence or qualification; or
f. any specific operational, medical, regulatory or career outcome.
Where a course provides guidance, examples or training scenarios, these are not a substitute for applicable law, regulation, employer procedures, aviation authority requirements, medical advice or professional advice.
18. Certificates and completion
Where a certificate of attendance or completion is included, we will require you to:
a. attend the required amount of the course;
b. participate appropriately;
c. complete required tasks, examinations or assessments to an applicable standard; and
d. comply with these Terms.
We may refuse to issue a certificate where these requirements are not met.
Following satisfactory course outcome by you, we are approved to issue the following:
UK Civil Aviation Authority APS-MCC Certificate of Course Completion
or,
UK Civil Aviation Authority Cabin Crew Attestation Certificate
Unless expressly stated, other certificates issued by us are not licences, ratings, regulatory approvals or formal aviation authority qualifications.
19. Online courses and technical requirements
For online courses, you are responsible for ensuring that you have suitable internet access, device capability, software, audio and video facilities where required.
We are not responsible if you cannot attend or participate because of your own technical failure, poor connection, incompatible equipment or failure to follow joining instructions.
If we experience a significant technical failure that prevents effective course delivery, we will offer a reasonable remedy, such as rearranging the session, giving access to replacement content, transferring you to another course or providing an appropriate refund.
20. Digital materials and access
Where we provide digital materials, online modules, recordings, downloads or course resources, these are supplied for your personal learning use only unless we agree otherwise in writing.
You must not:
a. copy, share, sell, publish or distribute them;
b. upload them to public websites, file-sharing platforms or social media;
c. use them to deliver your own competing training;
d. remove copyright notices or branding; or
e. allow unauthorised access by others.
Access to digital content may be time-limited where this is stated at the time of purchase.
21. Intellectual property
All course materials, slides, handouts, frameworks, exercises, recordings, documents, images, trade names, logos and other content remain owned by us or our licensors.
You are granted a limited, non-exclusive, non-transferable licence to use the materials for your own personal or internal professional learning.
No ownership rights are transferred to you.
22. Recording and photography
You must not record, photograph, film, screenshot or distribute any course session, material or participant contribution without our prior written permission.
We may record online sessions or take photographs only where this has been explained to you in advance and where we have an appropriate lawful basis or your consent where required.
23. Consumer rights and quality of service
For consumers, we are legally required to provide services with reasonable care and skill. The Consumer Rights Act 2015 includes rights relating to services, including the right to repeat performance or a price reduction where services are not provided as required. (Legislation.gov.uk)
If you believe a course has not been provided with reasonable care and skill, please contact us as soon as possible and explain the issue.
Where we are at fault, we will offer an appropriate remedy, which may include repeat performance, replacement training, partial refund or full refund depending on the circumstances.
Nothing in these Terms limits your statutory rights.
24. Accuracy of information
We make reasonable efforts to ensure that course descriptions, prices, dates and other information are accurate.
If we discover an error, we will contact you as soon as reasonably possible. If the error is significant and you do not wish to continue with the booking, you may cancel and receive a refund.
25. Our liability to consumers
We do not exclude or limit liability where it would be unlawful to do so. This includes liability for:
a. death or personal injury caused by negligence;
b. fraud or fraudulent misrepresentation;
c. breach of your statutory rights; or
d. any other liability that cannot legally be excluded or limited.
Subject to the above, we are not responsible for:
a. losses that were not foreseeable;
b. losses caused by your failure to follow instructions;
c. loss of profit, business, opportunity or earnings where you are buying as a consumer;
d. travel, accommodation or other external costs unless we have expressly agreed to cover them or the law requires us to do so; or
e. losses caused by events outside our reasonable control.
26. Our liability to business customers
This section applies to business customers only.
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be limited or excluded.
Subject to the above, our total liability to a business customer arising out of or in connection with a course is limited to the amount paid for that course.
We are not liable to business customers for loss of profit, loss of revenue, loss of business, loss of goodwill, loss of anticipated savings, loss of opportunity or indirect or consequential loss.
27. Events outside our reasonable control
We are not responsible for failure or delay caused by events outside our reasonable control, including severe weather, transport disruption, illness, epidemic or pandemic impacts, venue closure, power failure, internet failure, industrial action, government action, security incidents or safety risks.
Where such an event affects course delivery, we will take reasonable steps to minimise disruption and offer a fair alternative where appropriate.
28. Complaints
If you are unhappy with your course or booking experience, please contact us at:
at*@***********ht.aero
Please include:
a. your name;
b. the course title and date;
c. the issue you are raising; and
d. the outcome you would like us to consider.
We will aim to acknowledge complaints within 5 working days and respond within 14 working days.
If you are a consumer and remain dissatisfied, you may have the right to seek advice from Citizens Advice, Trading Standards or other appropriate dispute resolution routes.
29. Data protection and privacy
We will collect and use personal data in accordance with UK data protection law, including the UK GDPR and the Data Protection Act 2018.
The ICO explains that organisations must provide people with privacy information including what personal data is collected, why it is used, the lawful basis for processing, who it is shared with, how long it is kept and what rights individuals have. (ICO)
We may collect and use personal data such as:
a. your name;
b. contact details;
c. billing and payment information;
d. course booking information;
e. attendance records;
f. assessment or completion records;
g. accessibility or adjustment information where you choose to provide it;
h. correspondence with you; and
i. technical information where you use our website or online learning systems.
We use this information to:
a. process bookings and payments;
b. deliver courses and related services;
c. provide joining instructions and course communications;
d. maintain attendance and completion records;
e. issue certificates where applicable;
f. respond to enquiries and complaints;
g. meet legal, tax, accounting and regulatory obligations;
h. improve our services; and
i. protect safety, security and legitimate business interests.
Our lawful bases may include contract performance, legal obligation, legitimate interests and consent where required.
We may share personal data with trusted service providers, including payment processors, email providers, learning platforms, IT providers, venues, trainers, professional advisers and regulators where required.
We will not sell your personal data.
You have legal rights in relation to your personal data, which may include the right to access, correct, erase, restrict or object to processing, and the right to complain to the Information Commissioner’s Office.
Further information is available in our Privacy Notice.
30. Marketing communications
We will only send you marketing communications where we have a lawful basis to do so.
You can unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us.
Service emails about your booking, payment, course access, safety or administration are not marketing and may still be sent where necessary.
31. Confidentiality
During a course, participants may discuss personal experiences, workplace examples or sensitive professional scenarios.
You agree to respect the confidentiality and privacy of other participants and not to disclose personal or confidential information shared during a course unless required by law or where there is a serious safety, safeguarding or legal concern.
32. Safeguarding and welfare
If a course involves young people, vulnerable adults or welfare-sensitive issues, we may apply additional safeguarding procedures.
We may take appropriate action if we reasonably believe there is a safeguarding, safety or welfare concern. This may include contacting relevant authorities where necessary.
33. Third-party services and links
We may use or link to third-party services, such as payment platforms, video conferencing tools, venues, learning platforms or external resources.
We are not responsible for third-party websites, platforms or services except where the law makes us responsible.
You should read any third-party terms and privacy information that apply.
34. Changes to these Terms
We may update these Terms from time to time.
The Terms that apply to your booking are the Terms in force at the time your booking is confirmed, unless a change is required by law or is clearly beneficial to you.
35. If part of these Terms is invalid
If any part of these Terms is found to be invalid, unlawful or unenforceable, the remaining sections will continue to apply.
36. Governing law and jurisdiction
These Terms are governed by the law of England and Wales.
If you are a consumer living in Scotland or Northern Ireland, you may also have the right to bring proceedings in your local courts.
Business customers agree that the courts of England and Wales will have exclusive jurisdiction.
Course Specific Terms and Conditions:
Course attendance.
You will attend all sessions on time and participate fully; you understand that failure to attend all sessions will result in course failure.
You understand that you must pass all written and practical assessments to complete the course.
You will act professionally, follow instructions, and support a safe learning environment.
You understand that attendance on this course does not guarantee a job
You have the right to live and work in the UK.
You confirm that you have an appropriate command of English (spoken, written, and comprehension) sufficient to complete all training.
You are fit and able to complete all practical training safely.
You can swim confidently and take part in water-based training.
You understand not meeting applicable medical or fitness requirements may prevent course completion or employment.
You understand that photos/videos may be taken and used for training promotion.
We will not record or take images of other students or staff without consent.
You will not record or take images of other students or staff without consent.
You will not record or share training content.
You understand that your data will be used for training, certification, and legal compliance, and shared with with the UK CAA or authorised organisations for auditing.
You understand that you have the right to access, rectify, or request the deletion of your data, including witholding consent for the use of your image for promotional activites.
You understand that some of your data may be retained for legal and/or regulatory reasons for any applicable period.
You understand that all training resources, including manuals, digital presentations, videos, and assessment criteria, are the exclusive intellectual property of EmPower Crew and/or EmPower Flight, or it’s affiliates as applicable.
You confirm that you will not copy, record, reproduce, or distribute any part of the training program or materials to any third party, website, or social media platform.
You understand that resources provided by EmPowerFlight and/or EmPower Crew are solely for your personal study to meet the course requirements.
I confirm that I understand this agreement, and that I meet the requirements listed.
I understand that failure to meet these standards or a breach of the professionalism code may result in not meeting the requirements to enable the granting of a certificate, or removal from the course.
I understand and agree to raise any concerns or grievances by contacting us at at*@***********ht.aero to allow for a prompt, fair and professional resolution.
Need help?
Contact us at he***@***********ht.aero.
Model Cancellation Form
You may use this form if you wish to cancel, but you do not have to use it.
To: Empower Flight/Empower Crew [delete as applicable]
I hereby give notice that I cancel my contract for the purchase of the following course:
Course name:
Course date:
Booked on:
Name of customer:
Address of customer:
Email address used for booking:
Signature, if sending on paper: ______________________
Date: ______________________
