Are you an organised and proactive professional with experience in operations, administration or coordination?

We are looking for a dedicated and reliable Operations Delivery Manager to join our growing team and help keep our day-to-day activities running smoothly. 

About the Role:

We are seeking a passionate Operations Delivery Manager to join our team and help coordinate the day-to-day operations across our growing portfolio of businesses.

This is a vital role focused on ensuring our activities run smoothly and our customers have an excellent experience.

You will manage customer enquiries and bookings, coordinate instructors and resources, arrange maintenance where required, support invoicing and payments, and ensure operational tasks are followed through from start to finish.

You will be the person behind the scenes making sure everything is organised and ready for our teams and customers.

What You’ll Do:

• Manage customer enquiries, bookings, changes and cancellations.
• Coordinate instructors and other delivery personnel across our activities.
• Ensure the right people, facilities and resources are in place for upcoming bookings.
• Liaise with customers, instructors, university partners, engineers and other stakeholders.
• Arrange maintenance, repairs and other operational requirements when needed.
• Generate invoices and payment requests and follow up outstanding payments.
• Maintain accurate booking, customer and operational records.
• Monitor upcoming activities and proactively identify and resolve potential issues.
• Keep directors and colleagues informed of operational priorities and outstanding actions.
• Support the continued development of efficient processes across the business.

What We’re Looking For:

We are commited to fair employment practices and welcome applications from all eligible individuals. The ideal candidate will possess the following attributes:

• Highly organised with excellent attention to detail.
• Reliable, proactive and able to take ownership of tasks.
• Strong customer service and communication skills.
• Comfortable managing multiple priorities and working to deadlines.
• Confident working independently in a remote environment.
• Strong written and verbal communication skills.
• Good IT skills and confidence learning new systems.
• A practical, solutions-focused approach when things don’t go to plan.
• Previous experience in operations, administration, coordination, customer service or a similar environment.
• Aviation operational experience is desirable but not essential.
• Unrestricted right to live and work in the UK without sponsorship.

If you don’t meet every requirement but are excited about this role, we encourage you to apply. We value passion, adaptability and a willingness to learn.

This is a part-time, contracted position with flexible day working based on business needs. This will be the equivalent of 2-3 days per week, to include weekend days as required by the business.

Why Join Us?

• Work across an exciting and growing portfolio of aviation businesses.
• Fully remote, part-time working environment.
• Work closely with experienced aviation professionals and industry leaders.
• Play an important role in helping EmPower Flight deliver an excellent experience for its customers and partners.
• Opportunity to help shape the operational processes of a certified Air Training Organisation (ATO).

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